When struggling with debt, people often ignore letters and calls from their finance company in the hope that the problem will go away.
At Crystal Collections, we work with finance companies across the UK to reconnect them with their customers when they have stopped responding to letters or answering calls.
As a Financial Conduct Authority authorised and regulated business, we operate to the highest industry standards and pride ourselves on our empathetic, sensitive, and professional approach.
Our reconnection service aims to helps your customers understand that engaging with you is the best way to try to resolve the situation they find themselves in and, in some cases, can help them get their vehicle finance agreement back on track.
If you would like to know more about Crystal Collections’ approach to customer reconnection, please contact us today.