Like many businesses, Crystal Collections have been quick to adapt the way we operate during the COVID-19 pandemic.
As a long established and leading vehicle collection company, the investment we make in technology is a key reason we can adapt so quickly.
For example, technology means we have been able to change our “Inspect & Collect” service so that we can coordinate and carry out vehicle inspections without risk to customers or our staff, whilst maintaining the same level of understanding, communication and transparency we provide in “normal” circumstances. From first contact, to the way a customer remotely approves or declines a vehicle appraisal, our market leading online systems have changed the way we operate to ensure that customers and staff are safe during these challenging times.
Our commitment to improve and enhance our approach during these unprecedented times is underpinned by our belief that by operating with integrity and in a thorough, professional and fair way, we set the standard for the industry in which we work.
Even in “normal times”, ensuring customers are treated fairly and in a professional manner is central to what we do. With the added threat of Covid-19, we have simply invested and adapted to maintain the high standards our clients have come to expect and continue to show why we are a market leader in the collection of vehicles for finance companies.
If you would like to know more about the Crystal Collections approach, please get in touch.